Privacy Policy

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Privacy Policy

Privacy Policy

General

Below, we explain as clearly as possible which personal data we collect, what we do and will do with it, how long we store it, how we secure it, and what your rights are.

We collect this data through various processes. This includes browsing our websites, inquiring about real estate purchases, receiving information from us, entering into an operation mandate with us, attending events, applying for jobs with us, working with us, communicating with us, interacting with us on social media, participating in contests, staying in one of our residences, parking in one of our facilities, or using our apps.

At the time of obtaining this personal information, we will inform you about the purpose of collection and the responsible entity.

Privacy Policy

Browsing websites – app usage – cookies

We distinguish between functional and non-functional cookies. By continuing to browse our website, you accept the functional cookies, which ensure the proper functioning of the websites. We ask for your consent to use non-functional cookies. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. Using these cookies, we and third parties track your browsing behavior on our websites. This allows us to see when you visit us, how long you stay, what you view, what you click on, and how you found us through advertising. We also use similar technologies to better understand your interests. This helps us personalize emails if we already know you, recommend products that interest you, and display advertisements on third-party websites that may appeal to you. Using your IP address, we can easily recognize you if you have previously interacted with us.

In addition to our own cookies, we use cookies from companies such as YouTube, Google, Facebook, and other affiliate partners. Some cookies reward partners for their efforts to bring you to us, while others are used for remarketing purposes, such as displaying our advertisements on other websites after you have left ours.

You can always delete cookies yourself in your browser. Instructions for doing this can be found here:

Chrome
Firefox
Internet Explorer
Edge
Safari (iOS)
Safari (macOS)

The cookies are stored for a period of 365 days.

The collected data is processed by our marketing suppliers.

You have the right at any time to:
(a) request access to, correction, or deletion of your personal data,
(b) request the restriction of processing of your personal data or object to its processing,
(c) obtain your personal data in a structured, commonly used, and machine-readable format, and
(d) lodge a complaint with the supervisory authority (in Belgium, the Data Protection Authority, https://www.gegevensbeschermingsautoriteit.be).

You can exercise these rights by emailing privacy@holidaysuites.be.

The responsible entity is Holiday Suites International, based in Bruges, Monnikenwerve 17-19, registered in the KBO under number BE0644.384.658. You can always reach us at privacy@holidaysuites.be.

Contests and campaigns

When you participate in one of our campaigns or contests, including the #SuiteMoment campaign, we may collect content you voluntarily submit, such as photos, videos, and stories. This content is used for marketing and promotional purposes. This includes use on our website, social media, newsletters, and other channels.

Ownership and usage rights: You retain ownership of your submitted content but grant Holiday Suites a non-exclusive, royalty-free, worldwide license to use, edit, and share it.
Liability: You guarantee that you have all necessary rights and permissions to share this content and that you have obtained consent from all depicted individuals.
Retention period: Submitted content is retained for a maximum of 5 years after submission.
Withdrawal of consent: You can withdraw your consent for the use of your content at any time by contacting us at privacy@holidaysuites.be.

Newsletters – emails

If you receive newsletters or emails from us, it is to keep you informed about the projects you requested information about or similar products. You gave us your consent for this by ticking the box to receive the newsletter and promotional emails. Of course, you can unsubscribe at any time via the link at the bottom of each email. You always have the right to withdraw your consent. You can do this by unsubscribing through the email or by contacting us at privacy@holidaysuites.be. The withdrawal of your consent does not affect the lawfulness of the processing based on consent before its withdrawal.

If you share your contact details with us as part of a campaign such as #SuiteMoment, we may inform you about future actions and offers. You can unsubscribe at any time via the link in our emails or by contacting us at privacy@holidaysuites.be.

Your name, email address, language, and postal code are essential personal data to collect. In principle, we receive this information from you. However, if you choose to register via a social media account, we receive this data via social media. We encourage you to read the privacy policy of the social media platform you use and indicate which data they may share with third parties such as us and for what type of processing. If your social media account has not granted permission to share your data with affiliated companies, we will ask for your consent again.

We also collect information about what you have received, whether you opened it, whether you clicked on any links, and other metadata. In the future, we may expand this with what is technically possible. This data is stored with processors (email software providers). We may also share your data with third parties (including authorities) if we are required to do so based on legal provisions or court decisions. If you subscribe to our newsletter, we will also share your name, email address, postal code, and interests with affiliated companies offering similar products so they can provide you with useful information. You have the right at any time to:
(a) request access to, correction, or deletion of your personal data,
(b) request the restriction of processing of your personal data or object to its processing,
(c) obtain your personal data in a structured, commonly used, and machine-readable format, and
(d) lodge a complaint with the supervisory authority (in Belgium, the Data Protection Authority, https://www.gegevensbeschermingsautoriteit.be).

You can exercise these rights by emailing privacy@holidaysuites.be.

We will continue to email you until you indicate, by unsubscribing, that you no longer wish to receive emails. We retain your data for up to 5 years after contact with the company. If there is no interest (= 1 year after the last interaction with emails), we will unsubscribe you ourselves.

The responsible entity is Holiday Suites International, based in Bruges, Monnikenwerve 17-19, registered in the KBO under number BE0644.384.658. You can always reach us at privacy@holidaysuites.be.

Commercial contacts

Partner relations

A lot of personal information is shared during meetings. The information that is relevant to provide further assistance is often recorded in a CRM system by our commercial agents. This information includes your name, address, contact details, preferences, expectations, contents of the follow-up meetings,… We can also transfer your data to third parties (including public authorities) if we have the obligation to do so on the basis of legal provisions or court decisions or if it is necessary within the context of the agreement.
This information is used for automatic decision-making and profiling. This helps us determine which events are the best to invite you to, which projects are the best to present to you, which themes you are most interested in, when is the best time to call you,… Obviously, you have the right at all times to object to the processing of these personal data. If you want to have the information already processed erased, or if you want to exercise any other rights (see below), you can simply send an email to privacy@holidaysuites.be.

This information can always be consulted and is kept during a period of maximally 5 years after your last contact with the company. By accepting this policy when entering your contact details, by means of an opt-in, you give us your consent to process the above-mentioned data. You are at all times entitled to withdraw your consent by sending an email to privacy@holidaysuites.be. The withdrawal of your consent does not affect the lawfulness of the processing that took place before the withdrawal.

You have the right at all times to (a) request access to, improvement or erasure of your personal data, (b) request the restriction of or object to the processing of your personal data, (c) obtain your personal data in a structured, commonly used and machine-readable format and (d) file a complaint with the supervisory authority (in Belgium the Data Protection Authority, https://www.gegevensbeschermingsautoriteit.be).
You can exercise these rights by sending an email to privacy@holidaysuites.be.

The data controller is Holiday Suites International, with registered office at Brugge, Monnikenwerve 17-19, registered with the Crossroads Bank for Enterprises under number BE0644.384.658. You can always contact us at privacy@holidaysuites.be.

Customer relations

When you contact our call center, we receive a lot of personal information: name, telephone number, email address, booking data, bank details… The telephone conversations are recorded for educational purposes. These conversations can be retrieved by our employees at a later point in time. They, as well as the data, are kept for a period of 3 years maximally.

You are at all times entitled to withdraw your consent by sending an email to privacy@holidaysuites.be. The withdrawal of your consent does not affect the lawfulness of the processing that took place before the withdrawal.

Operation

If you purchased a property and entered into an agreement for the operation of this property, we will process personal data with a view to the optimal implementation of this agreement. These data include your account number for the payments, the required identity information and our correspondence. These data are kept by our CRM partner and cloud providers. We can also transfer your data to third parties (including public authorities) if we have the obligation to do so on the basis of legal provisions or court decisions or if it is necessary within the context of the execution of the agreement. We are unable to execute the agreement if you do not provide us with your personal data.

These data will be retained for a period of 3 years after the termination of the operating agreement (e.g. if you sold the property). The data controller is Holiday Suites International, with registered office at Brugge, Monnikenwerve 17-19, registered with the Crossroads Bank for Enterprises under number BE0644.384.658.

Job applications

We are pleased that you consider applying for a job with us. Obviously, we will keep your CV and any correspondence, and we will register what you told us during our interviews. We will ask your consent to do so at the moment you send us your CV via the websites. You are free to withdraw your consent at any time. However, a withdrawal does not affect the lawfulness of the processing that took place before the withdrawal.

You can exercise these rights by sending an email to privacy@holidaysuites.be.

We will also pass on your application and the information obtained to our Affiliated Companies if we feel that your profile may be more suitable for them. The data are processed via our CRM system provider. We can also transfer your data to third parties (including public authorities) if we have the obligation to do so on the basis of legal provisions or court decisions or if it is necessary within the context of the execution of the agreement. We will retain your data in a reserve list for future recruitment during a period of 3 years. The data controller is Holiday Suites International, with registered office at Brugge, Monnikenwerve 17-19, registered with the Crossroads Bank for Enterprises under number BE.0644.384.658.

Working with Holiday Suites

We are delighted to welcome you at our company. In order to execute our agreement, we will retain some of your personal data. Obviously, we have legal obligations, as well as obligations resulting from social security and labour law requiring us to process personal data (e.g. completing a DIMONA declaration). This does not only concern identity data, but also all information obtained during the recruitment interview, test results, the contents of assessment interviews, account numbers, civil status, your salary, your leave history, your birthday, the number of children you have,… These data are processed by IT providers and payroll providers. We cannot employ you if you do not want to provide us with these data. We also send these data to Affiliate Companies and other recipients, such as insurance companies. We can also transfer your data to third parties (including public authorities) if we have the obligation to do so on the basis of legal provisions or court decisions or if it is necessary within the context of the execution of the agreement.

We will retain the data for a period of five years after you leave our company. Afterwards, the data will be anonymised for statistical purposes.

The data controller is Holiday Suites International, with registered office at Brugge, Monnikenwerve 17-19, registered with the Crossroads Bank for Enterprises under number BE.0644.384.658.

Staying at one of our accommodations

We are glad to welcome you as a guest in one of our holiday accommodations. The company (Holiday Suites International, with registered office at Brugge and registered with the Crossroads Bank for Enterprises under number BE0644.384.658) processes personal data in order to be able to execute its contracts and fulfil legal obligations. We cannot organise your stay if you do not want to provide us with information, e.g. your identity data, date of arrival, duration of your stay, information about your payment method. If you give us your explicit consent to process these data, we will keep you informed of our commercial actions and we will transfer your contact data and preferences to affiliate companies active in the tourist sector. You will also be given the possibility to allow us to inform you of the option to purchase a second residence or an investment property. This is an additional box that you can choose to check. You can at all times withdraw this consent by unsubscribing to these respective mailings. The information we receive from you will be retained for a period of three years. You are at all times entitled to withdraw your consent by unsubscribing to the email or by sending a message to privacy@holidaysuites.be.

We can also transfer your data to third parties (including public authorities) if we have the obligation to do so on the basis of legal provisions or court decisions or if it is necessary within the context of the execution of the agreement.
You have the right at all times to (a) request access to, improvement or erasure of your personal data, (b) request the restriction of or object to the processing of your personal data, (c) obtain your personal data in a structured, commonly used and machine-readable format and (d) file a complaint with the supervisory authority (in Belgium the Data Protection Authority, https://www.gegevensbeschermingsautoriteit.be).
You can exercise these rights by sending an email to privacy@holidaysuites.be.